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Q?
Do you sell used parts?
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A.
Yes. We hold stock of various good quality second hand parts, mainly engines, gearboxes, axles and body parts. We also import second hand parts on a regular basis and from time to time, buy accident damaged Land Rovers for breaking.
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Q?
What is meant by the terms, genuine, OEM and replacement parts?
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A.
Genuine parts are supplied by Land Rover and labelled and/or packaged with Land Rover markings. These parts have passed Land Rovers quality standards and are their official part.
OEM parts or “original equipment manufacturer” parts are made and branded by the manufacturer which supplied the parts fitted by Land Rover. Various parts used in the construction of Land Rovers have been supplied by a large number of reputable auto part manufacturers and in many cases these parts are available independently of Land Rover. They are usually identical to the original Land Rover part.
Replacement parts, which are often referred to as “aftermarket parts”, are made by manufacturers unrelated to Land Rover. They are made as lower price alternatives and the quality of such parts varies widely. In some cases the parts are manufactured by reputable companies and the quality is similar to the original part while in other cases they are mass produced by low cost manufacturers and may be of dubious quality. However, because of modern manufacturing methods, some of these aftermarket parts can even be superior to those originally used in older vehicles.
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Q?
Do you guarantee your parts?
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A.
Yes we guarantee that all parts supplied by us are of a quality suitable to their purpose. This means that our parts are guaranteed for the service and repair of Land Rovers under “normal” usage when competently fitted.
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Q?
If you do not have an item I want, can you get it for me?
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A.
Yes, we will do whatever we can to satisfy a customers needs. If it is an item we normally stock we will make arrangements to get it in within a suitable time frame.
With such a vast variety of parts, and particularly accessories, available we cannot possibly stock everything so we therefore will bring in any non-stock item on behalf of a customer. It is our practice to add such items to our regular parts orders from suppliers and because we know the item is sold as soon as it arrives we can price with a significantly lower margin than would be required had we stocked the item.